Payments & Subscriptions
Ultimate Member does not have any paid membership functionality. For paid subscriptions we recommend using Restrict Content Pro.
Ultimate Member does not have any integrations with PayPal or other payment processors. If you want to charge users to register you will need to use another registration plugin that has payment integration.
Ultimate Member should work fine with most properly coded themes but we cannot guarantee that the plugin will work with all themes. We recommend using the Beaver Builder theme (if you are wanting to use a page builder).
Users are part of WordPress install and not our plugin. With WordPress users can only have one role.
As users are part of WordPress install you can use a plugin from the repo to import users into a WordPress. Search the repo using the term "User import" and you will find a plugin to import/export users.
Unfortunately, we are not able to take any on any customization work as all our time goes to developing and supporting the plugin. If you need to add some extra functionality to the plugin you can hire a freelance developer to write custom code.
We sell our extensions/bundle "as is". What this means is that we are only able to provide support for the out of the box features. If you require any code changes/different functionality/features you will need to hire a freelance developer to write the customizations.
Billing & Sales
We dont have free trials for our extensions or bundle but you can purchase the bundle/extensions and if you request a refund within 30 days of purchase we will give you a full refund.
If you cancel your subscription, you will no longer be automatically renewed at the end of your 1 year license. When a license becomes expired the extensions will still function on your site but you will no longer be able to download the extensions from our site, receive updates to the extensions or access paid customer support.
We don't provide discount codes for non profits or discounts depending on the type of site being built. However, if you opt-in to tracking from the Ultimate Member settings page, you will receive a 20% discount code for the bundle.
Are you wanting to buy our bundle or one of our extensions but have a question before you do? Feel free to submit your pre-purchase question below. If you need support or want to report a bug please submit a ticket via our support page if you are a paid customer or create a topic on forum if you are a free user.