Pre-purchase Questions

Payments & Subscriptions

Does Ultimate Member have paid subscriptions functionality?

Ultimate Member does not have any paid membership functionality. For paid subscriptions we recommend using Restrict Content Pro.

Does Ultimate Member integrate with PayPal?

Ultimate Member does not have any integrations with PayPal or other payment processors. If you want to charge users to register you will need to use another registration plugin that has payment integration.

Themes

Does Ultimate Member work with the theme _____?

Ultimate Member should work fine with most properly coded themes but we cannot guarantee that the plugin will work with all themes. We recommend using the Beaver Builder theme (if you are wanting to use a page builder). 

What theme do you use on ultimatemember.com?

Our website is built using the Beaver Builder theme. The theme is included with the page builder in the pro plan.

Users

Can users have more than one role?

Users are part of WordPress install and not our plugin. With WordPress users can only have one role. 

How do I import users into my website?

As users are part of WordPress install you can use a plugin from the repo to import users into a WordPress. Search the repo using the term "User import" and you will find a plugin to import/export users.

Customizations

I need to add some extra functionality to your plugin. Can I hire you?

Unfortunately, we are not able to take any on any customization work as all our time goes to developing and supporting the plugin. If you need to add some extra functionality to the plugin you can hire a freelance developer to write custom code.

How do I customize the plugin?

We sell our extensions/bundle "as is". What this means is that we are only able to provide support for the out of the box features. If you require any code changes/different functionality/features you will need to hire a freelance developer to write the customizations.

Billing & Sales

Do you offer free trials?

We dont have free trials for our extensions or bundle but you can purchase the bundle/extensions and if you request a refund within 30 days of purchase we will give you a full refund.

What happens when my license expires or I cancel my subscription?

If you cancel your subscription, you will no longer be automatically renewed at the end of your 1 year license. When a license becomes expired the extensions will still function on your site but you will no longer be able to download the extensions from our site, receive updates to the extensions or access paid customer support.

Do you offer non-profit discounts?

We don't provide discount codes for non profits or discounts depending on the type of site being built. However, if you opt-in to tracking from the Ultimate Member settings page, you will receive a 20% discount code for the bundle.

Are you wanting to buy our bundle or one of our extensions but have a question before you do? Feel free to submit your pre-purchase question below. If you need support or want to report a bug please submit a ticket via our support page if you are a paid customer or create a topic on forum if you are a free user.

  • Please summarize your issue in 10 words or less
  • This field is for validation purposes and should be left unchanged.

Our support hours (UK time)

Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
No support
Sunday
No support

Ready to get started?

Grab the extensions bundle today for only $199

Error: Please enter a valid email address

Error: Invalid email

Error: Please enter your first name

Error: Please enter your last name

Error: Please enter a username

Error: Please enter a password

Error: Please confirm your password

Error: Password and password confirmation do not match