Founded in 2015, Ultimate Member is a 100% remote company with our plugin used on over 80,000 websites and thousands of customers all around the World.
We are a profitable bootstrapped company that is growing. We believe in a work environment where every team member is respected, valued, and given the trust and flexibility to grow in their own skills and knowledge.
When working with us, you will have access to flexible working hours, paid time off and the ability to work from anywhere in the World.
We are seeking ambitious, dynamic, smart and energetic individuals to join our growing team as a WordPress Developer & Support Specialist.
Key Duties & Responsibilities
In this role you will be:
- Supporting our customers via our ticketing system and other communication channels
- Combining technical expertise with customer service to resolve questions and issues with speed and efficiency
- Helping to maintain existing plugin & extensions by investigating bugs and implementing fixes
- Participating in code reviews to help everyone grow
- Involved in discussion, planning and brainstorming with teammates to help improve plugin.
- Identifying patterns and recommending improvements to rest of team.
- Handling large amounts of incoming tickets and responding in a timely manner
- Keeping constant communication with rest of team
- Writing documentation for our help desk so users can help themselves without the need to submit a support ticket.
Required Skills & Experience
- Fluently written communication in English with excellent spelling, punctuation, and grammar
- Good knowledge in PHP and object orientated programming
- Experience with Git and other version control systems
- Full knowledge of our products
- Exceptional time management and organizational skills
- Superb verbal and written communication skills
- Actively stays up to date with the latest trends and techniques in web development and customer support
- The ability to simplify sometimes complex instructions so that non-technical users are able to understand and follow along.