We are seeking ambitious, dynamic, smart and energetic individuals to join our growing team as a WordPress Developer & Support Specialist.
Key Duties & Responsibilities
In this role you will be:
- Supporting our customers via our ticketing system and other communication channels
- Combining technical expertise with customer service to resolve questions and issues with speed and efficiency
- Helping to maintain existing plugin & extensions by investigating bugs and implementing fixes
- Participating in code reviews to help everyone grow
- Involved in discussion, planning and brainstorming with teammates to help improve plugin.
- Identifying patterns and recommending improvements to rest of team.
- Handling large amounts of incoming tickets and responding in a timely manner
- Keeping constant communication with rest of team
- Writing documentation for our help desk so users can help themselves without the need to submit a support ticket.
Required Skills & Experience
- Fluently written communication in English with excellent spelling, punctuation, and grammar
- Good knowledge in PHP and object orientated programming
- Good knowledge of Javascript/jQuery
- Experience with Git and other version control systems
- Experience with HTML5, Javascript, CSS3 and responsive design
- Full knowledge of our products
- Exceptional time management and organizational skills
- Superb verbal and written communication skills
- Actively stays up to date with the latest trends and techniques in web development and customer support
- The ability to simplify sometimes complex instructions so that non-technical users are able to understand and follow along.
